At Emmy Interiors, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Eligibility for Returns
You may request a return if:
- The item received is damaged, defective, or incorrect.
- You notify us within 1–3 days of receiving your order.
To initiate a return, please email us at [email protected] with your order details and a description of the issue. Supporting photos are encouraged to help us assess the request promptly.
Conditions for Return
- The item must be unused and in its original condition.
- It must be returned in its original packaging along with all accessories or parts received.
Returns that do not meet these conditions may not be accepted.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued in the same form as payment — since we offer Cash on Delivery, the refund will be provided in cash upon item collection or through a mutually agreed method.
Exchange Option
If you’d prefer a replacement instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability.
Contact Us
If you have any questions about your return, feel free to reach out at:
Email: [email protected]